How to Return an Item:
Item(s) must be in original condition to be returned, unless there is a manufacturer defect. Customer must notify CDI within 30 days of ship date, then return the item within 14 days of receiving a RMA from CDI. In order to make sure the item is returnable, please follow the steps below:
- First, contact a CDI sales representative within 30 days of ship date of item(s) by calling our toll-free number at 1-800-777-7334 or by emailing sales@cdiweb.com.
- Second, if the item is approved for return, CDI will issue a Return Material Authorization (RMA) number. Once the RMA number is received, item must be returned within 14 days. CDI will provide the Customer with specific instructions on where to mail / return item(s) with the RMA number. In most cases returned items will be shipped to the CDI warehouse located at:
Component Distributors, Inc.
4770 N. Forest St., Unit C
Denver, CO 80216
- Third, please include the signed RMA in the return package stating the reason for the return and the original receipt.
Return Exceptions:
Only products originally shipped from CDI or from an authorized supplier (drop-ship) will be returned to CDI. By a Customer returning products to CDI, the Customer certifies that the products were purchased from CDI and there has been no substitution of the product from another supplier, distributor or other source of the product. The return should be in the original packaging and in unused condition except if approved defective by a CDI sales representative via an RMA.
Exchanges:
If the item(s) is in new condition and in the original packaging, you may exchange the item(s) for another item in the first 30 days after ship date. Defective item(s) may be exchanged/returned for the same item. Customer will not be subject to a restocking fee in this case, but without being a defective item, will still have to pay return shipping. Items purchased from CDI that have been used or altered will not be accepted for exchange and as stated in the Non-Cancelable and Non-Returnable items section, items noted as NCNR cannot be exchanged.
Non-Cancelable and Non-Returnable Items:
Some items cannot be returned if they are opened. Customer should contact CDI at 1-800-777-7334 or email sales@cdiweb.com before making a purchase with questions regarding the return policy. Customer should read all messages on the www.cdiweb.com Cart Page before purchasing an item. Products listed as NCNR status (Non-cancelable and Non-Returnable), will be stated on the Cart Page before you complete the checkout process.
Return Freight / Restocking Fee:
Reasonable cancellation or restocking charges may include a minimum 15% restocking fee, this will be deducted from the Customer refund. CDI does not refund the original shipping and handling that the Customer paid on the order. Customer must prepay the return freight charges and CDI will not accept COD shipments.
Refunds:
CDI will notify Customer upon receipt and inspection of returned item(s) and will advise of refund status. Upon approval of return and refund, CDI will initiate a credit within 48 hours to the original method of payment. Credits to credit card can take 10 days to post to the account.
Contact Us:
Customer should contact Component Distributors, Inc. (CDI) with questions regarding returns. Please contact us.